At Ayumor, we take care to supply products according to the specifications, quantities, packaging, and commercial terms agreed with our customers.

Because our products include herbal ingredients, natural products, bulk materials, custom-sourced products, private-label products, and specially packaged orders, returns and refunds may depend on the specific product and circumstances of the order.

We encourage customers to contact us promptly if there is an issue with a delivered product so that we can review it and work towards a fair resolution.

1. When Can You Raise a Return or Product Issue?

A customer may contact Ayumor if a delivered product:

• Is materially different from the agreed specification
• Is the wrong product
• Has an incorrect quantity
• Has significant damage that affects the product
• Was damaged during transit
• Has a confirmed quality issue attributable to the supplied product

Any issue should be reported to us as soon as reasonably possible after delivery.

2. How to Report an Issue

To help us investigate the matter, we may request:

• Order or invoice number
• Product name
• Batch or lot number, where available
• Description of the issue
• Photographs or videos of the product
• Photographs of the packaging
• Photographs of shipping damage, where applicable
• Relevant inspection or quality information

For certain quality-related claims, we may also request samples or additional information for evaluation.

3. Damaged Shipments

Customers are encouraged to inspect shipments upon delivery wherever reasonably possible. If the outer packaging or product appears damaged during transportation, please document the condition with photographs and notify Ayumor promptly.

Depending on the agreed shipping arrangement and delivery terms, we may coordinate with the relevant logistics or shipping partner to investigate the matter.

4. Quality-Related Concerns

Herbal and natural products can naturally vary in colour, aroma, texture, appearance, particle size, and other characteristics depending on the product, origin, season, processing method, and batch.

A natural variation within the agreed product specifications does not automatically constitute a product defect. Where a quality concern is raised, Ayumor will review the matter against the agreed specifications, documentation, approved samples where applicable, and other relevant commercial terms.

5. Custom-Sourced and Private-Label Products

Products that are custom sourced, specially processed, privately labelled, OEM packaged, or produced according to customer-specific requirements may not be eligible for return or cancellation once procurement, production, processing, or packaging has commenced.

This does not affect any rights or remedies that cannot legally be excluded.

6. Natural and Perishable Products

Certain herbal, botanical, food, and natural products may have specific storage requirements or limited shelf life. A return or refund may not be available where deterioration has resulted from improper storage, handling, exposure to moisture or heat, contamination, or other conditions outside Ayumor's control.

7. Refunds

Where a refund is approved, the amount and method of refund will depend on the circumstances and applicable commercial terms. Refunds will generally be processed after the relevant claim has been reviewed and accepted. The time taken for the amount to reach the customer's account may depend on the payment provider or financial institution.

8. Replacement, Credit or Refund

Depending on the nature and extent of an accepted issue, Ayumor may offer an appropriate resolution, which may include:

• Replacement of the affected product
• Replacement of the affected quantity
• Partial refund
• Full refund
• Credit against a future order

The resolution will be determined based on the specific circumstances of the case.

9. Situations Where Returns May Not Be Accepted

A return or refund may not be available where:

• The product was supplied according to the agreed specifications
• The customer ordered an incorrect product or quantity
• The product was custom sourced or specially produced
• The product was altered, repackaged, opened, contaminated, or improperly stored after delivery
• The issue resulted from improper handling or use
• The issue was not reported within a reasonable period
• The concern relates only to natural characteristics or variations that fall within the agreed specifications

These conditions remain subject to any rights or remedies that cannot legally be excluded or restricted.

10. International Orders

For international orders, returns, refunds, replacements, customs duties, taxes, freight, insurance, and other logistics-related matters may depend on the agreed Incoterms, shipping arrangements, destination-country requirements, and commercial terms. Customers are encouraged to review the applicable quotation and order documentation before shipment.

11. Order Cancellation

If you need to cancel an order, please contact us as early as possible. Once procurement, production, processing, custom packaging, private labelling, or shipment preparation has commenced, cancellation may not be possible or may be subject to applicable costs.

12. Our Approach to Resolution

We understand that every sourcing requirement can be different. When a genuine issue arises, our aim is to understand what happened, review the relevant information, and work towards a practical and fair resolution.

10. Contact Us

For any return, refund, replacement, cancellation, or product-quality concern, please contact us with your order details and a clear description of the issue.

Ayumor
Email: info@ayumor.com
Phone: (+91) 78757 59076
Address: Abhijit 10/270, Deoghar Society, Pimpri Chinchwad Link Road, Chinchwad, Pune 411033, Maharashtra, India